Need help?
Having trouble or have a suggestion? Email us. We reply within 24 hours on business days.
support@haoleme.meApp & account help
Found a bug, have an account question, or want to suggest a feature? Tell us what happened.
Email supportPrivacy & data requests
Request access, deletion, or correction of your personal data (CCPA/CPRA). Use the subject “CCPA Request”.
Request your dataReport content & abuse
Report objectionable content or abusive behavior with the subject “Content Report”. We review reports and take action within 48 hours.
Report a problemWhat to include in your email
These details help us understand and resolve the issue faster.
- Your app & iOS versionsInclude your iOS version and GoTime build. Find the build in Settings → About in the app.
- What happenedDescribe the issue, the steps that led to it, and what you expected to happen.
- A screenshot or recordingAttach screenshots or a screen recording if they help illustrate the problem.
Setting up friend alarms
To send a friend an alarm, they need to allow you first. They also need to give the app permission to use system alarms. They can turn either permission off anytime. If an alert didn’t appear, check these permissions, the phone’s state, and Focus settings.
The details needed to schedule the alarm reach your friend’s phone through Apple Push Notification service (APNs). If they arrive late, the alarm may not be scheduled or sound. GoTime does not guarantee that an alarm will ring or override Focus. Don’t use it for emergencies or safety-critical reminders.
Read the alarm mode rulesLearn how your data is handled and the rights you have. Read the Privacy Policy
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